Portfolio

Technical Projects

Hands-on projects, labs, and technical work that demonstrate my experience with IT support, cybersecurity, networking, troubleshooting, documentation, and system design.

Service Desk & Enterprise User Support

Project Overview

Supported Tier 1-2 enterprise users in a regulated remote environment by resolving account-access issues, password resets, application support requests, VPN/connectivity problems, and portal navigation concerns. Documented case notes, followed identity verification procedures, escalated complex issues, and maintained professional communication with non-technical users.

What I Did

›Triaged and resolved Tier 1-2 tickets for account access, password resets, and application support.
›Troubleshot VPN and connectivity issues for remote enterprise users.
›Followed identity verification procedures to protect user accounts and sensitive data.
›Documented case notes and resolutions in Salesforce for audit and follow-up.
›Escalated complex issues to higher tiers and communicated clearly with non-technical users.

Tools & Technologies

Salesforce case management, Cisco Jabber, VPN tools, enterprise portals, identity verification workflows, ticketing systems, remote support.

Skills Demonstrated

Ticket triage, account access support, password resets, VPN/connectivity troubleshooting, Salesforce documentation, Cisco Jabber communication, escalation management, customer-facing technical support.

Career Connection

This work directly supports my goal of Service Desk, Help Desk, IT Support, and Technical Support roles where customer-facing communication and accurate documentation matter as much as technical fixes.

Windows Workstation Deployment & Desktop Support

Project Overview

Supported workstation deployment and endpoint preparation by imaging, configuring, patching, staging, and validating Windows devices using structured deployment procedures and quality checks.

What I Did

›Imaged, configured, patched, staged, and validated 500+ Windows endpoints.
›Performed workstation readiness checks to ensure devices were prepared for user deployment.
›Supported hardware and software setup by troubleshooting common endpoint issues.
›Applied secure device handling, endpoint protection controls, inventory tracking, and cable management standards.
›Maintained deployment documentation aligned with quality-control and support procedures.

Tools & Technologies

Windows 10/11, endpoint imaging, patching, hardware setup, inventory tracking, Group Policy exposure, endpoint protection controls, workstation validation, documentation.

Skills Demonstrated

Desktop support, Windows deployment, endpoint troubleshooting, documentation, hardware/software support, quality control, secure endpoint preparation.

Career Connection

This project directly supports my goal of working in IT Support, Desktop Support, PC Technician, Junior System Administrator, and Technical Support roles.

Smart Infrastructure IoT Traffic Controller

Project Overview

Designed and documented an IoT-based traffic control system using embedded systems concepts, sensors, visual indicators, and basic networked device logic. The project focused on smart infrastructure, automation, and real-time system response.

What I Built

›Designed a smart traffic control model using ESP32 microcontroller components.
›Used LEDs and output devices to simulate traffic signal behavior.
›Integrated display and alert components to improve system feedback.
›Documented the project design, system purpose, components, and troubleshooting process.
›Connected the project to real-world smart city and infrastructure use cases.

Download Project Slides (PPTX)

Tools & Technologies

ESP32, Arduino IDE, LEDs, LCD display, buzzer, sensors, wiring diagrams, embedded systems, troubleshooting, basic wireless connectivity concepts.

Skills Demonstrated

Troubleshooting, embedded systems, technical documentation, wiring logic, hardware testing, basic automation, cybersecurity awareness for connected devices.

Career Connection

This project shows my ability to learn technical systems, troubleshoot hardware/software issues, document processes, and understand how connected devices can introduce networking and security concerns.

Smart Home Automation System

Project Overview

Created a smart home automation concept that demonstrates how connected devices can improve convenience, monitoring, and automation while also introducing security considerations.

What I Built

›Designed a smart home automation system concept using IoT components.
›Documented project requirements, device interactions, and expected system behavior.
›Included diagrams, screenshots, code snippets, and data examples to explain the project.
›Connected the project to cybersecurity concepts such as device security, access control, and network exposure.

Download Project Slides (PPTX)

Tools & Technologies

IoT concepts, sensors, microcontroller logic, automation design, network connectivity concepts, diagrams, screenshots, testing notes.

Skills Demonstrated

System design, technical documentation, IoT awareness, troubleshooting, cybersecurity fundamentals, communication of technical concepts.

Career Connection

This project supports my interest in cybersecurity and networking by showing how smart devices rely on secure configuration, network awareness, and technical support.

Networking & Security Lab Practice

Project Overview

Completed hands-on networking and cybersecurity labs to strengthen practical understanding of network communication, command-line tools, system discovery, security monitoring, and incident triage concepts.

What I Practiced

›Reviewed basic network traffic and common protocols.
›Practiced safe, authorized scanning concepts in controlled lab environments.
›Used command-line tools to understand host and network information.
›Studied phishing analysis, alert triage, and escalation decision-making.
›Documented findings in a clear and structured format.

Tools & Technologies

Wireshark, Nmap, Windows command line, Linux command line, TryHackMe-style labs, TCP/IP, DNS, DHCP, basic scanning concepts, SOC alert review.

Skills Demonstrated

Networking fundamentals, security awareness, command-line usage, SOC thinking, documentation, analysis, escalation judgment.

Career Connection

This project supports my goal of becoming a SOC Analyst Level 1 or cybersecurity analyst by building alert review, documentation, and basic investigation skills.